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Thousands of cutting edge innovations, hundreds of exciting new product launches; yet companies are finding it ever more difficult to retain customer loyalty.
  The point being missed is this - what a customer really carries back is not so much a 'great product' but a 'great service experience'.
But the gnawing void of quality service is turning customers away. And with lip service on offer, reputations are ruined faster.
  The best way to service this problem, is to offer the best service.
  At Mahindra Finance, constantly improving the service quality is an obsession.
  We have been able to build a level of enthusiasm among our customers because we have created a great service experience.
HAND HELD DEVICE
 
Custom designed for Mahindra at the cost of INR 11,000, the Hand Held
Device (HHD) has accrued staggering savings of INR 11.85 crores per
annum.
Launched in July 2007 as a pilot with 100 devices, Project MF Connect 3000 through development and implementation of a '', is a thriving example of our customer service focus.
The implementation of this project improved customer service while ensuring
a safe and secure transaction. Today, 100% of the collection for both Mahindra
& Mahindra Financial Services Limited (MMFSL) & Mahindra Rural Housing
Finance Limited (MRHFL) is done through this device.
   
 
Besides the monetary advantage the Hand Held Device is a sustainable solution for many reasons:
 
It has proven eco-friendly credentials. Since financial transactions, conveyance reimbursement, movement register maintenance and other formalities are now recorded online; the process has become paperless. Moreover, fuel is saved as couriers have become redundant.
Once charged this device can be utilised for more than 8 hours continuously. This is a boon for branches facing power/electricity issues.
It also offers other benefits like real-time updation to the central server, immediate mobile confirmation about the collection of receipt and reduces chances of fraud.
Remote rural customers have been among the biggest beneficiaries.
 
The HHD along with technical upgrades strives to cater to the needs of every business, keeping in mind factors
like customer focus, cost control, service quality, and mobility across country and speed of transactions.