| 01 |
Familiarization meeting: Company's senior management
and MQW team |
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| MIQ has a number of programs which provide specialized training in quality management. MIQ also offers familiarization and training required by the companies in various elements of MQW and quality improvement tools and techniques. Participants can be nominated to these programs by companies. |
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| MIQ also offers specific and customized training programs for individual companies. These can be organized at the MIQ campus in Nasik or at the company site in special circumstances and depending on the number of participants in the company. |
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| 02 |
Preparation of 'Base Document for MQW' (BDM) by the company |
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| After the familiarization meeting, the company should put together the BDM. Essentially, the BDM consists of a description of the company, its business operations and key management and business processes. It is a 'base' document which describes the starting status from which the company would plan and implement improvements under MQW. |
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| The MQW team will work closely with company management and the company's designated MQW coordinator in the preparation of the BDM. |
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| The BDM consists of the following sections: |
| A. Company Background |
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| Under this section, the company will need to cover the following key aspects: |
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Brief description of the company, its business and position in the M&M Group |
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Description of its origins, rationale
for setting up |
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Key milestones achieved by the
company from inception till date |
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Brief on the industry in which the company operates - this should include the industry type, size, trends and growth opportunities |
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The business model of the company and how it has evolved since its inception |
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The products and services offered by
the company |
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The key business processes of
the company |
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Organization details like number
of locations, employee strength, organization structure |
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The key markets that the company operates in and the positioning of
the company in those markets |
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Brief on major competitors and
their market share and positioning |
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The value proposition of the company and its competitive positioning |
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Business results achieved by the
company over the last 2 to 3 years |
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| B. Brief on four Management Processes |
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| Under this section, the company will need to cover the following key aspects: |
| The four Management Processes to be covered are: |
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Top Management Leadership and Strategy |
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Standardization and Daily Management |
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Management of Quality Improvement |
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Employee Involvement and Development |
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| For each of the above four processes, the BDM should explain the following: |
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Current Status: The manner in which the process is currently carried out |
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Issues faced: Process related issues and bottlenecks |
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Improvement Plans: The current plan for process improvement |
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| C. Brief on Business Processes |
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| For this section, the company should select a few of the key business processes which it considers are critical for its business success and describe its current efforts for process and result improvement in these. It should use the following structure to cover each selected business process: |
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Reason for selection of the business process: Why it was considered critical for the achievement of the companies long term vision / goals / strategic priorities |
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Process descriptions and elements: The operating structure within the process, critical activities and elements of the process, using a process flowchart if required |
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Issues faced: Process related issues and bottlenecks |
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Improvement Plans: The current plan for process improvement |
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| 03 |
Review of the base document with the MQW team |
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| Once the Base Document is prepared by the organization, the MQW team will meet with the company's senior management to review the same and suggest any changes in direction or approach. |
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| 04 |
Preparation of a road map for readiness for MQW assessment |
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| The company can then prepare their roadmap and discuss the support required from the MQW team to execute the same. |
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