| Customer health and safety |
Performance
Indicator |
Description |
Reported |
Cross-reference /
Direct answer |
If applicable, indicate the part not reported |
Reason for omission |
Explanation |
To be reported in |
| PR1 |
Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. |
Fully |
Health and Safety Impacts |
|
|
|
|
| PR2 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. |
Fully |
Health and Safety Regulations |
|
|
|
|
| Product and service labelling |
| PR3 |
Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. |
Fully |
Product and Service Information |
|
|
|
|
| PR4 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. |
Not |
|
|
Not available |
|
2015 |
| PR5 |
Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. |
Not |
|
|
Not available |
|
2015 |
| FS16 |
Initiatives to enhance financial literacy by type of beneficiary. |
Partially |
Social Impacts |
|
Not available |
Multilingual brochures and national language website available. More awareness sessions will be conducted. |
2015 |
| Marketing communications |
| PR6 |
Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. |
Fully |
Marketing Communication |
|
|
|
|
| PR7 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. |
Not |
|
|
Not available |
|
2015 |
| Customer privacy |
| PR8 |
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. |
Not |
|
|
Not available |
|
2015 |
| Compliance |
| PR9 |
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. |
Fully |
Compliance |
|
|
|
|