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ABOUT MQW
 
Background to MQW
Understanding MQW
Key Features
Principles
Framework of MQW
Adoption of MQW
MQW Assessment
Purpose
Approach
DMQW Guidelines
On-site Methodology
Parameters & Scoring
Determination of Stages
 
MQW Assessment    
Approach adopted for MQW Assessment    
The MQW assessment comprises of the following key elements:
 
  Preparation of DMQW by the company
This document, which is prepared / updated by the company every year before the on-site assessment, serves as a base document that provides the assessors with a description of the manner in which MQW has been implemented and deployed and a summary of the performance of the company over the previous year.
 
  Study of the DMQW by the Assessors
The assessors study the DMQW document in detail before they come for on-site assessment. After studying the document they may ask the company for clarifications, communicate any specific areas they want to assess in greater detail and provide the company with a checklist of questions for on-site assessment.
 
  On-site Assessment
The on-site assessment evaluates the current level of each process and the effectiveness of the improvement activities carried out. This is in the form of on-site presentations, visits to the work site, examination and review of relevant documents and records as well as discussions with management.
 
  Feedback by the Assessors
At the end of the on-site assessment, there is a brief on-site feedback session in which the assessors share their overall impressions with the company's management. During this session, the management also gets an opportunity to seek any further guidance or clarifications that they may require.
 
  Recommendation of Scores and Stages
After the completion of the above, the assessors prepare their recommendations on the scores for each of the four Management Processes and selected Business Processes along with the overall MQW Stage achieved by the company. They also prepare a detailed process-wise assessment report which highlights the strengths and suggests areas for further improvement.
 
  Validation by the Corporate Jury
A Corporate Jury, comprising of senior representatives of the Corporate Centre of the Mahindra Group, validates the recommendations of the assessors and finalizes the scores and Stages for the companies. The constituents of the Corporate Jury are given in Determination of Stages.
 
  Communication of Results and Reports
Once the results have been approved by the Corporate Jury, they are communicated to each company along with the assessment report.