MQW

All companies in the Mahindra Group are expected to adopt MQW in the conduct of their businesses. It is, however, appreciated that adoption of MQW by a company may need to be phased, depending on factors such as how recently the company may have been set up or acquired by the Group.

It is also reasonable that a company needs to achieve a minimum critical size of operation before it can commit necessary management time and resources to practise of MQW. The OSM and MQW teams would consider these factors when recommending a company's coverage under MQW.

The diagram below is a simple representation of the framework which can guide the company in structuring the adoption of MQW.

Each company has its own existing foundation in the form of an organization consisting of people, values and culture. MQW can be adopted by any company irrespective of the nature of its business activities and organization. It helps a company strengthen this base through systematic and continuous improvement in the way it conducts its business.

Management Processes are fundamental to the way in which any company strives for excellence. They are processes which are common to all companies irrespective of size or industry. Every company implementing the Mahindra Quality Way is expected to specifically plan improvements for the following four processes:

A.	Top Management Leadership and Strategy
	The process of formulating the company's long term vision and goals and translating these into future milestones as well as strategic priorities and action plans, communicating and deploying these across the organization and setting up review systems to ensure efficient monitoring and corrective steps

C.	Management of Quality Improvement
	The process for continuously monitoring and improving quality in products, services and processes.

B.	Daily Management and Standardization
	The process used for operationalizing the regular activities at all levels in the company in a manner which maximizes efficiency and productivity.

D.	Employee Involvement and Development
	The process for developing the capabilities of the company's employees and engaging them in the company's long term goals and strategic initiatives so that all are fully involved in the company's quest for excellence.

Besides the four Management Processes, a company is expected to deploy the MQW approach to total quality management in all its Business Processes. These are processes which are critical to the day to day running of a business. These may be different in different businesses or industries. Typically, they may determine the input–output relationship between different departments & functions and also include support functions.

To begin with, in keeping with the MQW principle of prioritization, a company will select those key Business Processes which are most critical to its long term business goals and strategy. Having selected these, the company is expected to work systematically towards improving the quality of the processes.

In subsequent years, companies will increase the number of Business Processes which they are working on under the Mahindra Quality Way so that over a period of time, the company successfully deploys MQW across the organization and progresses successfully on its journey of improving quality and achieving excellence in all its activities.

MQW is a business oriented initiative of the Mahindra Group. Therefore, it expects that the focus on important Management and Business Processes will translate into sustainable business results for all stakeholders of the company. Hence MQW requires a structured budgeting and planning of results in areas such as finance, customer satisfaction, employee satisfaction, process efficiency and the like.

In looking at business results, MQW again promotes the PDCA approach, which means that there should be specific targets against which actual results achieved are reviewed and both – achievements and non-achievements – are analyzed so that learning is used for future business planning.