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ABOUT MQW
 
Background to MQW
Understanding MQW
Key Features
Principles
Framework of MQW
Adoption of MQW
MQW Assessment
Purpose
Approach
DMQW Guidelines
On-site Methodology
Parameters & Scoring
Determination of Stages
 
MQW Assessment    
On-site Assessment Methodology    
The format for on-site assessment will include:
 
A Presentations by the company
These presentations are meant to be a summary of the details covered in the DMQW. The company should briefly describe its progress in the adoption of MQW, improvements in the Management Processes and selected Business Processes and the results obtained.
B Plant / Facility Visit
This provides assessors with real life, practical demonstration of the improvements described by the company and an opportunity for them to gauge how widespread the MQW process is within the company, including aspects like standardization, daily work management, employee engagement and the like.
   
C Review of Support Documents
MQW requires backing up of discussions on improvements achieved with data and facts, supported by documentation. This review process therefore requires the company to have relevant supporting documents available. These may be kept available conveniently in soft copy form.
D Question and Answer Sessions
Assessors will typically seek elaboration of certain elements of the DMQW or presentations in order to confirm facts, check the depth of knowledge and practice and also to identify areas where they could advise the company for further improvement.
   
E Discussions with Sr. Management
Assessors may seek separate time with the senior management group in the company to gauge their understanding and commitment towards MQW.
F On-site Feedback
Assessors would give a summary feedback on their overall impressions.
 
 
There should be sufficient time allotted for Q&A and review of documents. The division of time between these should be mutually agreed between the company and the assessors prior to the on-site assessment. This can be achieved by the company sending the proposed schedule in advance to the assessors for their suggestions and approval.
As a general guideline, roughly 30% of the total duration of assessment should be kept aside for questions by the assessors and review of documents.
The total duration of on-site assessment will depend on the size of the business, the complexity of operations and the scope of Mahindra Quality Way application in terms of Business Processes selected for improvement.