SUSTAINABILITY REPORT 2013-15

People Overview Self Managed Teams Mechanisation Safety Overview The Parivartan     Journey Progress on     Roadmap Incident Statistics Robust Governance Standardised     Processes Enhanced Awareness Capability Building Safety Infrastructure Safety Audits Quality Overview Top-down    Accountability Quality by Design Quality Culture     Transformation Quality Assurance Quality     Best Practices All Time Audit     Readiness Availability Overview Strategic Sourcing Risk Management Product    Rationalisation Success stories Environment Overview Roadmap Energy Management Emissions Water Waste Case Study KPIs Community Overview Focus Areas Education Livelihoods Healthcare Infrastructure     Initiatives Creating Change     Makers Productivity Overview Productivity Streams Case Study PACE Update Initiatives Engineering Excellence Overview Digitisation Automation Mechanisation Lean Manufacturing Capital Equipment Strategy Predictive Maintenance Continuous Improvement Overview Continuous     Improvement     at Work Best Practices Annexures GRI Index Acronyms Assurance Statement   Summary Report     SUSTAINABILITY APPROACH STAKEHOLDER ENGAGEMENT Overview    |    Stakeholder Engagement Mechanisms    |    Engagement Initiatives Overview   Understanding the needs and expectations of our stakeholders and improving partnerships with them helps us review our actions, rethink our roadmaps, redress grievances and recognise new avenues of growth. Be it the customers who rely on us for medicines or the employees who empower us with innovation and   productivity, be it shareholders who invest in us their trust and hard-earned money or the community that supports us by sharing natural and human resources, we have identified clusters of stakeholders who are affected by our operations and have developed targeted engagement mechanisms for each.   OUR ENGAGEMENT MODEL