| Quality Policy & Procedures |
The key objectives of this workstream is to develop, deploy, monitor and continually
improve standards, policies and procedures at plants for achieving and sustaining
world-class quality benchmarks. |
Compliance is calculated based on multiple parameters such as right first time, timely investigation, timely CAPA closure, deviation, line clearances, repeated market
complaints, QOI schedule, batches without any OOS, incidents and pack stock failures. |
We periodically audit and review our Quality Management System (QMS) to ensure
consistency in procedural quality and upgrade it to keep it in step with advances in
technology and emerging benchmarks. |
| Significant progress was achieved on this front during the reporting period. |
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Institutionalisation of global SOPs, BU
SOPs and site SOPs. |
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Initiation of online monitoring of quality
compliance |
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Tracking and trend analysis of quality
notifications on a monthly basis |
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Simplification of processes and
procedures by elimination of redundancy
and harmonisation |
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Emphasis on forensic and risk based internal quality audits |
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Metrics based review as part of
audit preparation |
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Unannounced inspections |
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Detailed review of floor activities |
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