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| QUALITY |
| QUALITY BEST PRACTICES |
Consistency is rarely an accident. Rather, it is a result of well-conceived, rigorously
implemented measures that continuously improve quality of our people, processes and
products. |
| Below is a glimpse of some such initiatives undertaken during the reporting period: |
| Leveraging IT to Enhance Quality |
We have intensified our efforts on deploying IT to drive quality across different functions. In the reporting period,
following computer-based processes were initiated which are at different stages of implementation: |
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Electronic label barcode verification
before dispensing |
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Recording batch rejection through
mySAP |
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Digital Observations Compliance
Management System (OCMS) |
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SAP-based statistical evaluation of
critical quality attributes |
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Auto calculation of coating material |
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Paperless Laboratory Information Management System (LIMS) |
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Learning Management System to
share quality best practices |
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Audio visual training module on
sampling, leading to decrease in
blend failures by 67% |
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Online monitoring of quality
notifications through quality
analytics dashboards |
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Generation and approval of
Certificate of Analysis (COA) and Certificate of Compliance (COC)
through mySAP, thereby
enhancing accuracy |
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| Improvements and Simplifications |
We are enhancing quality through minimisation of manual interventions as well as simplification
of processes. Initiatives undertaken towards this objective include: |
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Auto transfer of samples from
production area to testing
laboratory through Air Tube
Transfer System |
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Formulation of minimum standards
checklist for all time audit readiness |
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Code harmonisation and sample quantity rationalisation |
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Increasing machine availability by initiating OEE improvement projects
on capacity constraint resources across all Formulations Plants |
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| Quality Benchmarking |
| Our quality goals are aligned with global benchmarks including the globally respected Pharma Operations Benchmarking. |
| Benchmarking Dashboard |
Benchmarking
Mode |
Formulation
Plants |
API
Plants |
| POBOS |
Units 2, 3, 6 & 8 |
Units 1, 2 & 3 |
| IMEA |
Units 2, 3, 6 & 8 |
Plans are afoot for FY16 |
| 8BB |
All plants have been
internally assessed |
Plans are afoot for FY16 |
These world-class competencies acquired by individuals will
soon translate into organisational competencies, delivering tangible
business results. |
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| Vendor Quality Management |
Our vendors play a crucial role in ensuring our quality quotient and hence we engage
with them on a regular basis. |
| Key developments of the reporting period include: |
Strengthening suppliers'
capability of handling
regulatory alerts |
Quality audits of suppliers
based on criticality of the
materials they supply |
Standardised vendor management
procedures for service providers
and consumables |
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| Quality Star Caps |
To embed a proactive quality culture among our shop floor workforce, we have
introduced an innovative STAR (Situation-Task-Action-Result) Caps model. A member
from the grassroots employees' team dons a STAR cap and voluntarily takes on
additional responsibility of ensuring compliance on quality parameters over and above
the core functions. |
After undergoing intensive training,
the Star Caps lead the team in
upholding quality by taking proactive decisions and sharing knowledge
with teammates. |
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